Thys Company, LTD

Jl.Marunda, Jakarta Pusat

Telp.(021) 86603846 www.Thyscompany.com

Januari 12, 2017

Mr. Andrian Felis

Customers Service Manager

Elizabeth Electronic

German

Dear Mr Andri

I recently purchased a hairdryer from Elizabeth electronic.  I've attach a photocopy of my receipt for your reference.

Unfortunately, the item does not function at all, I have read through all the details within the accompanying instruction (manual) (U.K) / (Booklet) (U.S.A) as well as worked through the various trouble shooting methods but it seems that the hairdryer simply is a faulty product.

I have been a loyal Elizabeth electronic customer for three years and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products.

I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement within the next 2 days.

Thanking you in advance.

Please contact me as soon as possible.

Kind regards

Hesty Permata Putri

Purchasing Supervisor